Assistance

ASSISTANCE

Get in touch with Cebora experts. They will advise the best options for you

A team of experts at your service

Cebora offers a reliable, top-quality service due  to its skilled team of experts, who work in close contact with customers on a daily basis.

Our customers are carefully monitored and our Authorised Support Centres are able to offer the best technical support for CEBORA products.

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All the Cebora advantages

2 YEARS 
Register your product and extend the warranty period from 12 to 24 months!

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Product documentation

Stay up-to-date with your Cebora power sources. Consult manuals, wiring diagrams, exploded views and tables

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FAQ

You must be a Cebora customer and logon with your credentials in order to obtain machine firmware updates. If you are a Cebora customer, you will find all the relevant instructions under Documentation in the Support Section.

CEBORA provides a warranty for its power sources (including cooling units, autotransformers, separate wire feed units), its plasma cutting torches and Push-Pull MIG torches only.

CEBORA welding and cutting power sources are accurately tested during the entire production process in accordance with ISO9001 standards, and every single installed machine is submitted to strict tests (electrical safety, functional testing, grounding) before packaging.

Cebora grants a 12-month warranty only on brand new power sources and on system components / accessories identified by a Cebora serial number, except for plasma cutting torches, push-pull welding torches, TIG torches, extension leads and other accessories. The warranty period is calculated from the date of invoice to the end user. The original invoice is the proof of the purchase date. If the product is registered in the Cebora website within 15 days from the purchase date, the warranty period is extended to 24 months.

The warranty period for plasma cutting torches and push-pull welding torches is, on the contrary, of 3 months from the purchasing date and cannot be extended by registration. Different torches (TIG torches, standard MIG torches), extension leads and other accessories are not covered by warranty.

With respect to warranty assistance, please contact the dealer where you purchased the power source. In case of under warranty repairs in the first 12 months, the defective device must be accompanied by the original invoice of the Cebora dealer from whom you bought the product. In case of under warranty repairs in the second 12 months, the faulty device must be accompanied, not only by the original invoice of the distributor, but also by the registration certificate that you will get by e-mail after registering your product.

The warranty repair can be carried out by Cebora or by a Cebora authorized service center, according to the instructions given by the Cebora Assistance Service.

The guarantee is acknowledged in the context of material or production failures. Faults due to improper use are not recognized under warranty.

In case of defects or failures claimed during the warranty period and recognized by Cebora as warranty cases, Cebora shall either repair or replace, at its own discretion, the faulty parts. Unless different instructions are given by Cebora, the faulty parts replaced under warranty must be returned to Cebora at buyer's expenses and will become Cebora’s property.

Any transport cost related to a warranty claim is at the buyer’s own cost and risk.

The warranty is void if:

  • failure is caused by use or other natural wear;
  • failure is caused by a non compliance with the operating instructions;
  • failure is caused by abnormal environmental and operating conditions, power faults, overload or lack of service and maintenance;
  • non genuine accessories, spare parts or consumables have been used;
  • machines have been tampered with by people or companies non authorized by Cebora.

Warranty claims must be accompanied by the original invoice, clearly showing purchasing date, serial number and product description, as well as registration certificate, in case if the warranty period has been properly extended. The product submitted for warranty must be fully assembled and not tampered with.

Any dispute arising out of these Warranty Conditions will be governed and settled in accordance with Italian law.

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Enter your login credentials for easy access to the Restricted Area. You can get these by registering as a Cebora customer.